1. Introduction
Divine Kulture ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at [www.divinekulture.com], book a service, make a purchase, enroll in a class, sign up for our email list, or otherwise interact with us online or in person.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
2. Information We Collect
We collect several types of information depending on how you interact with Divine Kulture.
2.1 Information You Provide Directly
When you book a service, make a purchase, register for a class, or sign up for our email list, you may provide us with:
Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment processors)
Health or hair condition information shared during consultations
Communications with us via email or contact forms
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address and browser type
Pages visited and time spent on pages
Device information
Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third-Party Platforms
If you make purchases through our affiliated third-party websites (professional hair products or makeup products), those platforms collect information independently under their own privacy policies. Divine Kulture may receive limited order-related information as a seller on those platforms.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
To schedule and fulfill appointments and services
To process purchases of products, memberships, packages, classes, and digital downloads
To communicate with you about your bookings, orders, and account
To send marketing emails, promotions, and updates (you may opt out at any time)
To administer our referral program
To improve our website, services, and customer experience
To comply with applicable Texas and federal laws
To prevent fraud and maintain the security of our business
4. How We Share Your Information
Divine Kulture does not sell your personal information. We may share your information in the following limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, booking platforms, email marketing tools, and website hosting providers. These providers are contractually required to protect your information and may only use it to perform services on our behalf.
4.2 Third-Party Seller Platforms
When you make purchases through third-party websites where Divine Kulture acts as a seller, your transaction information is also governed by those platforms' privacy policies. We encourage you to review the privacy policies of any third-party website before making a purchase.
4.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or in response to a valid government request, or to protect the rights, safety, or property of Divine Kulture, its clients, or the public.
4.4 Business Transfers
In the event that Divine Kulture is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change through our website or email.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to maintain our business records, and to comply with our legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. Payment information is processed through secure, PCI-compliant third-party payment processors — Divine Kulture does not store full credit card numbers on our systems.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant marketing. Cookies are small data files placed on your device.
You can control cookie settings through your browser. Disabling cookies may limit some functionality of our website. We may use third-party analytics tools (such as Google Analytics) that collect usage data on our behalf.
8. Email Communications & Marketing
When you provide your email address to Divine Kulture, you may receive transactional emails related to your bookings or orders, as well as promotional communications including announcements, offers, and newsletters.
You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us at [[email protected]]. Please note that opting out of marketing emails will not affect transactional communications related to your account or orders.
9. Children's Privacy
Divine Kulture's services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications
Request information about how your data is shared
To exercise any of these rights, please contact us at [[email protected]]. We will respond to your request within a reasonable timeframe.
11. Texas Residents
Divine Kulture operates in the State of Texas. We comply with applicable Texas privacy laws. If you are a Texas resident and have questions about your privacy rights under Texas law, please contact us directly at [[email protected]].
12. Third-Party Links
Our website or communications may contain links to third-party websites, including our affiliated hair and makeup product platforms. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.
13. Changes to This Privacy Policy
Divine Kulture reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Divine Kulture
Email: [[email protected]]
Website: [www.divinekulture.com]
State of Operation: Texas